Everything about getting started, plans, payments, and how predictions actually work — organized by category below.
Betzena is a football prediction site covering everything from single-market picks like Over 1.5 Goals and Double Chance to structured accumulators and a daily odds-disciplined Elite pick. Every prediction is published with real analyst reasoning, and every result — win, loss, or void — is tracked honestly.
No. The Free tier's six markets are visible without registering. You'll need an account to save preferences or subscribe to a paid tier, but browsing Free predictions doesn't require one.
Use the "Get Started Free" button on the homepage or Pricing page — it takes you straight to registration, and you land in your account dashboard once it's done. No payment details are needed for the Free tier.
Yes. The Free tier covers six full markets — Over 1.5 Goals, Double Chance, Match Winner, Over 0.5 Goals HT, Draw Specials, and Correct Score — every day, indefinitely, with no payment details required at any point.
Free, Pro, and Max are cumulative — each includes everything below it, adding more markets and structured accumulators as you go up. Elite Picks works differently: it's a standalone daily pick, separate from the other three, not an upgrade above them. See the Pricing page for the full breakdown.
USD, GBP, EUR, NGN, KES, TSH, UGX, XOF, XAF, GHS, MWK, RWF, and ZAR. Pricing is automatically shown in your currency based on your location the moment you visit — USD is only ever used as a fallback, for a country outside this list. You can always switch currencies manually at any point on the Pricing or Checkout pages.
Yes, at any time. Upgrades, downgrades, and cancellations all take effect from your next billing cycle.
Elite Picks runs as a standalone daily-pick product with its own weekly billing cycle, separate from Pro and Max's monthly cycle. Each plan's price is per its own billing period, not a figure normalized across all three.
Card, bank transfer, mobile money, PayPal, crypto (USDT), or your Betzena Wallet balance — you'll choose your preferred method during checkout. Mobile money is available for the currencies where it's commonly used.
Yes — USDT on the TRC-20 (TRON) network. Only send USDT on that specific network to the address shown at checkout; sending via a different network results in permanent loss of funds. Like bank transfer and mobile money, a crypto payment is manually confirmed once it's actually seen to arrive, rather than instantly.
Payments are processed by established payment gateways, not stored on Betzena's own servers — your full card number never passes through or sits on our systems.
USD, GBP, and EUR carry a modest markup reflecting relative purchasing power in those economies. Every African currency Betzena supports is priced at a fair-value conversion with no markup applied — this is a deliberate pricing decision, not an inconsistent exchange rate.
You're redirected to your payment provider's secure page to finish the transaction. Once payment is confirmed, your plan activates and you're returned to your account — no separate manual step needed.
A real balance on your account you can top up with real money, then spend instantly on any plan — no card details, no waiting for confirmation. It also holds any referral earnings you've been paid.
From your account dashboard's Wallet section, choose Top Up and pick any of the same payment methods available at checkout — card, bank transfer, mobile money, PayPal, or crypto.
Yes — at checkout, if your balance covers the plan's price, "Pay from Wallet" appears as an option and completes the purchase instantly, with no gateway or waiting involved.
From the Wallet section, request a payout to a USDT (TRC-20 / TRON network) address. The minimum withdrawal is $10.
A 2% service fee is deducted from the amount requested — a $10 withdrawal sends $9.80. The exact amount you'll receive is shown before you confirm the request.
Up to 3 working days from when you request it. Weekends aren't counted as working days.
Every account has its own unique link, available from the Refer & Earn section of your dashboard once you're logged in.
A qualified visit is a real, unique person who genuinely stays on the site for at least 30 seconds — not a bot, and not a repeat visit from the same browser or IP within 24 hours. Qualified visits earn $1 per 1,000, reviewed and paid out monthly.
Yes — if someone enters your referral code when creating their account, you earn a one-time 30% commission the moment their very first Pro, Max, or Elite Picks payment is confirmed. This applies only to their first payment ever, not renewals, and never to a wallet top-up.
The 30% signup commission is credited to your wallet automatically and immediately once a referred person's first payment is confirmed. Visit-based earnings ($1 per 1,000 qualified visits) are reviewed and credited monthly, not automatically in real time.
Analysts review each day's full fixture list against recent form, head-to-head history, team news, and how the market itself is pricing the game. A pick only gets published if the analysis genuinely supports it.
Every result shown is a win, a loss, or a void — never just the picks that landed. Records are shown as full strips, not curated highlights, and several pages break results down leg-by-leg so you can check the reasoning against what actually happened.
Void means the match was postponed, abandoned, or otherwise didn't resolve — it's not counted as a loss. A void leg is simply excluded from the win/loss calculation rather than breaking the rest of the pick.
Because every leg has to win for the whole thing to pay out, and probabilities compound. Even at a strong 80% win rate per leg, the odds of ten legs all landing together works out to roughly 11%, not 80% — that's simple multiplication, not a flaw in the selections. See How It Works and the Insights hub for the full explanation.
Jackpot is a completely separate product from Free/Pro/Max/Elite — independent, leg-by-leg predictions for real weekly jackpots in Kenya, Tanzania, and South Africa, plus Betzena's own Global Fixtures Jackpot. It isn't included in or unlocked by any subscription tier; each Jackpot market is its own standalone page.
Yes — the site is built to work fully on mobile browsers, no app required. Every page, including live-updating accumulators and the currency switcher, works the same on a phone as on desktop.
Use the password reset option on the login page — you'll get a reset link by email. If you no longer have access to that email address, contact support directly to verify your account another way.
The fastest way is live chat, available site-wide via the chat button in the corner of any page. You can also reach out by phone or email — details are available from your account dashboard once you're logged in. For billing-specific questions, include your order reference if you have one, so support can find your subscription faster.
The chat assistant itself is available any time and can answer most questions about picks, plans, and your account. A real team member joins the conversation Monday–Friday, 9am–5pm (WAT) — outside those hours, you can still leave a message and it'll be answered as soon as the team is back.
Refund eligibility depends on your billing provider and how much of the current billing period has already been used. Contact support with your order reference and they'll review your specific case.
No. No prediction service can guarantee an outcome, and any that claims to isn't being honest with you. Betzena publishes real analysis and an honest track record — the rest is genuine uncertainty.
Subscription plans are fixed-price, so your spending on Betzena itself is predictable and capped at your plan's price — Betzena doesn't take a cut of, or have visibility into, what you stake with any bookmaker.
If betting starts to feel like something you can't control rather than something you choose to do, that's worth taking seriously — speak with a doctor or a local support service, and consider using any self-exclusion tools your bookmaker or payment provider offers.
How It Works covers the full process end to end, or reach out directly from your account dashboard.