This Privacy Policy explains what information Betzena collects, why, and what choices you have about it. It applies to www.betzena.com and every page on it.
1. Information We Collect
Account information. When you register, we collect your email address. That's the only account detail Betzena itself requires to create an account.
Payment information. When you subscribe to Pro, Max, or Elite, your payment is handled by Paystack, Flutterwave, or Stripe, depending on your currency. Betzena does not receive or store your full card number, CVC, or bank login details — those go directly to the payment gateway, which has its own privacy policy governing how it handles that data. Betzena retains only the plan, currency, amount, and order status needed to activate and manage your subscription.
Preferences stored in your browser. Two small values are saved directly in your browser's local storage, never transmitted to our servers: your light/dark theme choice, and your selected display currency. Clearing your browser's site data removes both.
Communications. If you contact us by email, WhatsApp, Telegram, or Signal, we receive whatever you send through that platform. Each of those platforms has its own privacy policy governing how messages sent through it are handled on their end.
Automatically collected information. Like most websites, our servers log standard technical information when you visit — IP address, browser type, device type, and pages requested — used for security and troubleshooting, not for building an advertising profile.
2. How We Use Your Information
We use the information above to: provide and maintain the site and your account; process payments and manage your subscription; respond when you contact us; keep the service secure and diagnose technical problems; and meet legal or regulatory obligations that apply to us.
We do not sell your personal information, and we do not use your data to serve third-party advertising on this site.
3. Cookies and Local Storage
Betzena does not use advertising or tracking cookies. The only client-side storage in use is the browser local storage described above, for theme and currency preference — not cookies in the traditional sense, and not readable by other websites. If you log into an account, a session identifier is used to keep you signed in for the duration of your visit; this is standard practice for any site with accounts and is necessary for the account system to function.
4. Third-Party Services
Betzena relies on a small number of third parties to operate: Paystack, Flutterwave, and Stripe for payment processing, and WhatsApp, Telegram, and Signal for direct messaging if you choose to contact us that way. Each processes data under its own privacy policy, independent of this one — we'd encourage reviewing theirs if you have specific concerns about how they handle your information.
5. Data Retention
We keep account and order information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution obligations. If you close your account, contact us and we'll delete what we're not legally required to retain.
6. Data Security
We take reasonable technical and organizational steps to protect your information, including relying on established, PCI-compliant payment gateways rather than handling card data ourselves. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security — but we treat this seriously and update our practices as the site evolves.
7. Your Rights
Depending on where you're located, you may have the right to access the personal information we hold about you, request a correction, request deletion, object to certain processing, or receive a copy of your data in a portable format. To exercise any of these, contact us using the details below — we'll respond as required by applicable law.
8. Children's Privacy
Betzena is intended for adults aged 18 and over, consistent with our responsible gambling notice shown across the site. We don't knowingly collect information from anyone under 18, and if we learn that we have, we'll delete it.
9. International Users
Betzena serves visitors across multiple countries and currencies, and the third parties we rely on for payments and messaging may process data in countries other than your own. Where required, we rely on those providers' own safeguards for cross-border data transfer.
10. Changes to This Policy
We may update this policy as the site changes. Material changes will be reflected with a new "last updated" date at the top of this page.
11. Contact Us
Questions about this policy or your data can be sent to info@betzena.com, or via WhatsApp, Telegram, or Signal.